Refund Policy

What this covers

Almost everything on WedGenerator is free. This policy applies only to our optional one-time paid unlocks — for example, the high-resolution / watermark-free export for the seating sign tool. These are digital products: there is nothing to ship, and the unlock is delivered instantly to your browser after purchase.

Who processes your payment

Paid unlocks are sold and processed by our payment provider, who acts as the merchant of record and handles the charge, applicable sales tax / VAT, and your receipt. Their name appears on your card or bank statement, and a copy of your receipt is emailed to you at checkout.

14-day refund

If the unlock doesn't work as described, or you bought it by mistake, you can request a full refund within 14 days of purchase — no hard feelings. We'd rather you be happy than keep $9.

Because the unlock is a digital product delivered immediately, once a refund is issued the unlock is deactivated and the watermark-free export is no longer available on that purchase.

How to request a refund

• Reply to the email receipt you received at checkout, or use the refund link inside it, and our payment provider will process it; or
• Email us directly — contact details are on the About page — with the email address you used to buy, and we'll sort it out.

Please include your order or receipt number if you have it. We aim to respond within 2 business days.

After 14 days

Past the 14-day window we generally don't offer refunds, since the unlock has already been delivered and used. That said, if something genuinely went wrong on our end, email us — we'll do what's reasonable.

Changes

We may update this policy over time. We'll update the “Last updated” date at the top of this page when we do. For the rules covering use of the site generally, see our Terms of Use.